Support Services
DMS is committed to delivering quality services to keep your communications systems running smoothly.
Having an AT&T Solution Provider on your side will give you the best level of support available before, during and after the sale. When you reach our support personnel you will be greeted by a friendly human voice and you will not have to go through 800 numbers, prompts and relay your issue to multiple parties before reaching someone who can help you.
Here are some of the benefits of Solution Provider support through AT&T:
One call repair assistance – If you are having a service outage or issue you can contact a member of our support staff and they will initiate, track and escalate repair tickets through AT&T to make sure your issue is taken care of as quickly as possible. You will receive status updates throughout the process so that you know what is being done to take care of you!!
Billing support – Our support staff is trained to analyze telecom billing, identify areas of concern, and to work with the AT&T billing department to get billing issues corrected. Once corrections are made we can request billing disputes if necessary and work with AT&T billing to place requests to have account adjustments issued.
Technical Support – If you have questions of a technical nature regarding your service our support staff will connect you with the appropriate party at AT&T that can assist you in troubleshooting, providing technical specs and making changes or corrections to your service.
Dedicated AT&T Resources – As a Solution Provider for AT&T DMS has a team of AT&T Engineers, Technical Resources and Channel Management partners who are AT&T employees that work solely with DMS to provide superior levels of support through AT&T.
All assistance that is provided to our customers is given free of charge by the DMS Support Team as part of our Customer Satisfaction Program. The benefit to you – one contact for everything – personalized and efficient service to save you time, money and the headache of dealing with telecom issues.
If you should prefer to contact AT&T directly for assistance please refer to our comprehensive list of service centers and the products that they support.
AT&T Call Center Resources: Midwest Region (MI OH, IL, IN, WI)
Billing Services
Billing - General Services - Local & LD | 800-480-8088 | Provide Billing Account Number |
Billing - MISAnd MPLS (Internet Products) | 800-235-7524 | Provide Billing Account Number |
Billing - DSL | 877-722-3755 | Provide DSL Phone Number |
Billing - Dedicated Internet (Old SBC DIA) | 866-937-3664 | Provide DIA Account Number Or LAF Number |
Repair Services
Repair - General Services | 800-727-2273 | Provide Phone Number That Is Having An Issue |
Repair - MIS And MPLS (Internet Products) | 888-613-6330 | Provide Circuit ID |
Repair - DSL | 877-722-3755 | Need DSL Phone Number And User Name |
Repair - Legacy SBC Long Distance | 877-937-2722 | Provide LD Account Number Or Circuit ID |
Repair HI-Cap | 800-844-5455 | For Ds-1, Ds-3, Prime, Any T1 Or Higher Service |
Repair - Special Services - Local | 800-272-6565 | Analog Circuits, PBX, DID Trunks, Tie Lines |
Repair - Status On Open Ticket - Local | 800-272-6565 | Need Ticket Number For Status |
Repair - Dedicated Internet (Old SBC DIA) | 866-937-3664 | Option 3, Provide LAF Number Or Circuit ID |
Mis Lifecycle And DNS Support | 888-613-6330 | Option 3, Option 1, Provide Circuit ID |
AT&T Call Center Resources: Southwest Region (MO, TX, KS, AR, OK)
Billing Services
Billing - General Services - Local & LD | 800-559-7928 | Provide Billing Account Number |
Billing - MISAnd MPLS (Internet Products) | 800-235-7524 | Provide Billing Account Number |
Billing - DSL | 877-722-3755 | Provide DSL Phone Number |
Billing - Dedicated Internet (Old SBC DIA) | 866-937-3664 | Provide DIA Account Number Or LAF Number |
Repair Services
Repair - General Services | 800-286-8313 | Provide Phone Number That Is Having An Issue |
Repair - MIS And MPLS (Internet Products) | 888-613-6330 | Provide Circuit ID |
Repair - DSL | 877-722-3755 | Need DSL Phone Number And User Name |
Repair - Legacy SBC Long Distance | 877-937-2722 | Provide LD Account Number Or Circuit ID |
Repair Hi-Cap (KS & MO) - Smarttrunk | 800-295-4789 | For ISDN PRI (Smarttrunk), Provide Circuit ID |
Repair Hi-Cap (TX) - Smarttrunk | 800-442-9950 | For ISDN PRI (Smarttrunk), Provide Circuit ID |
Repair - Special Services - Local | 800-295-4789 | Analog Circuits, PBX, DID Trunks, Tie Lines, PTP |
Repair - Dedicated Internet (Old SBC DIA) | 866-937-3664 | Option 3, Provide LAF Number Or Circuit ID |
Mis Lifecycle And DNS Support | 888-613-6330 | Option 3, Option 1, Provide Circuit ID |
DMS SUPPORT
Order, Billing, Repair Support
- Phone: 888-999-9500
- Fax: 877-564-3146
- Email: support@dmsstl.com
Hours: Monday through Friday
- 8:00am CST – 5:00pm CST
After Hours:
- 800-845-6901 (Repair Only)